Gratuities

Gratuities may not be added to credit card transactions.

Gratuities

Not Happy With Your Hair?

We're committed to serving you. Since building long-term relationships is our top priority, we welcome the opportunity to adjust your service to your satisfaction. It may be something quickly remedied by your designer, or you may feel more comfortable with a different designer. Either way, we want you to feel safe communicating with us. Given the opportunity, we will work tirelessly to ensure your satisfaction, often at our expense.

Service Guarantee

Cancelling Within 24 Hours of Your Appointment

We respect the time of our valued designers and support each designer's decision when choosing to implement a last-minute cancellation or no-show fee before allowing future appointments to be booked. No-shows carry a fee equal to 100% of the missed appointment's value. The fee for cancellations within 24 hours are equal to 50% of the cancelled appointment's value.

Canceling

We Love Kids!

Blo welcomes all well-behaved children at our normal rates. When accompanied by a child, be mindful that most drawers at Blo contain sharp objects and chemicals potentially dangerous to unattended children. Running, spinning and climbing on chairs may result in injury and is strongly discouraged. Your vigilance is appreciated.

Children

Short On Cash?

No problem! Blo has a secure ATM available in salon. A modest $2.50 convenience fee per transaction will apply.

ATM

Brush Exchange & Returns

Unless defective, all sales on brushes and hair accessories such as hair-bands, barrettes, clips etc. are final. No exchanges or returns.

I've Decided Against This Brush

Product Exchange & Returns

We will gladly apply the original purchase price of unopened or gently used Redken and Pureology products purchased at Blo toward another product you choose once. However, product returns may not be applied toward service, and we do not offer product refunds once the product leaves the salon.

I Changed My Mind About This Product

Engineering Tool Exchange & Returns

Engineering tools (flat-irons, blow-dryers etc...) may be returned for a full refund within 14 days of purchase provided the tool and packaging are consistent with the date of purchase. Blo offers a one-year warranty on engineering tools. All manufacturer warranties must be handled directly.

My Flat Iron is Broken

Late Arrivals

Our goal is to offer a fun and creative work environment for our team as well as consistency and quality for our guests. Late arrivals create stress and risk a compromised experience for designers and guests alike. To ensure promptness and quality for all reservations, we may elect to reschedule reservations running 15 minutes late or later to another convenient time. Parking and traffic can be an issue here at Brier Creek so please plan accordingly.

Late Arrivals

No Shows

We respect the time of our valued designers and support each designer's decision when choosing to implement a last-minute cancellation or no-show fee before allowing future appointments to be booked. No-shows carry a fee equal to 100% of the missed appointment's value. The fee for cancellations within 24 hours are equal to 50% of the cancelled appointment's value.

No Shows

Can I Have My Color Formula?

Hair color formulas are considered intellectual property of Blo and are available for purchase at $150.00. Printed on Blo letterhead, your investment will include your color formulations, detailed service history, retail purchases and personalized tips concerning your hair for your future stylist to consider.

Color Formulas & History

We messed up!

If, for any reason, we need to cancel or reschedule your same-day appointment, we will do everything we can to accommodate you with another designer. If you arrive for a scheduled, confirmed appointment that we cannot accommodate and have yet to make a prior attempt to reach you, your scheduled service will be complimentary when accommodated.

You Guys Messed Up My Appointment

Accepted Forms Of Payment

We encourage and appreciate the use of Debit, Visa, Mastercard, Discover, Apple Pay, and Google Pay. We strongly discourage the use of cash and do not accept Personal Checks.

Accepted Forms Of Payment